Refund & Cancellation Policy

Draft for legal review — 11 August 2026. This page is being reviewed before final publication. Nothing here limits rights that cannot lawfully be excluded.

All bookings are made with MBGC LLC. This policy applies alongside your consumer rights and the Terms and Conditions.

1. Cancelling a booking

To cancel, contact the Booking Desk in writing at bookings@mbgcllc.com. A cancellation takes effect when we receive it and we will confirm it in writing.

2. How your terms are shown

The cancellation terms for your residence and stay are shown before payment and repeated in your booking confirmation. They may differ by residence location and by whether the booked stay is nightly, weekly or monthly. We will not apply a less favourable term than the one confirmed for your booking.

3. If MBGC cancels

If we cancel a confirmed booking for a reason other than your breach of the Terms, we will offer a comparable residence where available or refund amounts paid for the affected booking. If a residence becomes unusable through no fault of yours, we will work with you to provide an appropriate remedy.

4. Leaving early or extending

Please contact the Booking Desk as soon as your plans change. Extensions depend on availability and the rate current when you request the extension. Any refund for an early departure is governed by the terms confirmed for your booking and applicable law.

5. Australian guests

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure, compensation for reasonably foreseeable loss or damage, and a remedy where services are not of acceptable quality. Nothing in this policy excludes, restricts or modifies those guarantees.

6. Refund method and support

Where a refund is due, we will confirm the amount and method in writing. If you have a question about a cancellation or refund, contact bookings@mbgcllc.com or +1 914 362 8040.