Terms and Conditions
Draft for legal review — 11 August 2026. This page is being reviewed before final publication. Nothing here limits rights that cannot lawfully be excluded.
These Terms govern your use of mbgcllc.com and any booking you make through it.
1. Who we are
MBGC LLC, trading as Mbgc Property, provides furnished residences for nightly, weekly and monthly stays. Our registered address is 119 King Street, Greenwich, CT 06831, United States. Your booking contract is with MBGC LLC.
Where a residence is operated with an accredited partner, including The Place in Australia, that partner operates to our standards. Your booking remains with MBGC LLC. Arrangements with property owners are private and do not affect the price you pay or our obligations to you.
2. Eligibility and bookings
You must be at least 18 and able to enter a binding contract. The lead guest is responsible for the booking and for everyone in the party.
- A booking request is not confirmed until we issue written confirmation.
- Your confirmation identifies the residence, dates, guests, total price and the cancellation terms that apply.
- Stay length, availability and any minimum stay are shown for the residence before you request a booking.
3. Prices and payment
Prices are shown in the currency indicated. Before payment, we show the accommodation charge and any applicable cleaning fee, service fee, taxes, levies or deposit. Payment instructions and the payment deadline are provided with your booking confirmation.
4. Your stay
You have exclusive use of the residence during your booked stay. Only guests named on the booking may stay. House rules form part of these Terms and appear on the residence page before booking.
Please care for the residence and tell the Booking Desk promptly if anything is broken, leaking or not working. You may be responsible for loss or damage beyond fair wear and tear caused by you or your party. We will explain and evidence any charge before it is applied.
5. If something goes wrong
Contact the Booking Desk first. If a residence is materially not as described or becomes unusable through no fault of yours, we will work to put things right, offer a comparable residence where available, or provide an appropriate refund for the affected part of the stay.
6. Cancellation
Our Refund & Cancellation Policy forms part of these Terms. The applicable terms are provided before payment and repeated in your booking confirmation.
7. Website use
Site content is owned by or licensed to MBGC. You may use it to consider or manage a stay, but may not republish, resell, systematically copy, interfere with, or attempt unauthorised access to the site. We aim to keep the site available but cannot guarantee uninterrupted access.
8. Consumer rights
Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.
Australian guests: our services come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure, compensation for reasonably foreseeable loss or damage, and a remedy where services are not of acceptable quality.
9. Changes and contact
We may update these Terms. Changes do not alter a booking already confirmed. For booking questions, contact the Booking Desk at bookings@mbgcllc.com or +1 914 362 8040.