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Mbgc guest support

Answers that help you settle in.

From choosing a residence to extending your stay, find clear guidance from the team responsible for your experience.

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02 Arrive Know what to expect
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Popular answers

The practical details, made clear.

These answers come from Mbgc’s current guest guidance. Policy pages remain the source for formal booking terms.

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Mbgc Property is a professionally managed platform for furnished, weekly and monthly stays across the United States and Australia. It's built for people who need a real home for a while, not a hotel room or a traditional lease.

Bookings run by the week or by the month, up to about three months. If you need to stay longer, you can request a renewal before your current booking ends.

Every residence is owned, accredited, or directly operated by the Mbgc team or an approved partner. There's no open marketplace of independent hosts here. One team is accountable for your stay from start to finish.

Yes. Mbgc accommodations are private, furnished homes, not shared rooms or communal stays.

For booking questions, reach the Booking Desk at bookings@mbgcllc.com. For general questions or recommendations, contact Concierge at concierge@mbgcllc.com.

Mbgc Property is built for relocators, business travellers, students, people between homes, and anyone who wants more space and privacy than a typical short stay offers.

A mid-term stay sits between a hotel night and a traditional lease, typically anywhere from a week to a few months, fully furnished and ready to live in.

Yes. Every Mbgc residence is fully furnished and ready to move into, from the kitchen to the workspace to the bed linens.

Yes, weekly bookings are available. Monthly stays are also available for guests who need more time.

If you need to stay longer, you can request a renewal before your current booking ends. Reach out to the Booking Desk to arrange it.

Contact the Booking Desk before your current booking ends and they'll help arrange a renewal, subject to availability.

Browse available homes on the Homes And Stays page, or contact the Booking Desk directly if you already know what you need.

No. Every residence is owned, accredited, or directly operated by the Mbgc team or an approved partner. There's no open host marketplace.

Mbgc currently operates across the United States and Australia.

Yes. Mbgc's US headquarters is in Greenwich, Connecticut.

Yes. Mbgc's Australian office is in Bundoora, Victoria.

Requirements can vary by residence and location. The Booking Desk will let you know what's needed when you book.

The Booking Desk confirms availability and finalizes the details of your stay directly with you.

Guides for longer stays

Useful reading before you arrive.

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A real team, when you need one

Still need a hand?

The Mbgc Booking Desk can help with availability, booking details and changes to an upcoming stay.